Privacy Policy

1. Who we are and the scope of this policy

ArchAlignPro is the website brand of Shenzhen Summer Graffiti Technology Co., Ltd. This policy applies to https://www.archalignpro.com and information you provide when contacting us about our business.

The website primarily displays orthodontic supplies and supports B2B inquiries and quotations. It does not currently provide online order checkout or payment processing.

2. Information you provide

When you voluntarily submit a Contact or Quote form, or contact us by email or WhatsApp, we may receive your contact details and the purchasing information you choose to share.

Our Contact form requires Name, Business Email, and Phone / WhatsApp. A valid personal email address, such as Gmail or Outlook, is also accepted; a company-domain email is not required.

The following Contact form fields are optional:

• Country / Region
• Products Interested In
• Estimated Quantity
• OEM / Packaging Requirements
• Message

Product Quote forms request the same three required contact details and may include an optional requirements field. An inquiry may also include the source page URL, product page URL, and product name so we can understand which product you are asking about. You may change or clear a prefilled product field.

Please do not submit patient records, health information, payment card details, passwords, or other sensitive information through these forms.

3. How we use information

We use information relevant to your request to:

• Respond to inquiries and discuss product options, specifications, and availability.
• Prepare quotations and discuss quantities, packaging, OEM, and customization requirements.
• Provide customer service and communicate about separately agreed business orders.
• Maintain relevant correspondence, protect the website against misuse, and meet applicable legal obligations.

Where applicable law requires a legal basis, processing may be necessary to respond to a request before entering a contract, manage a business relationship, pursue legitimate interests in customer service and website security, or comply with legal obligations. Where consent is required, it will be requested separately.

4. Service providers and disclosure

We do not sell your personal information. Necessary service providers supporting website hosting, technical operations, or business communications may process relevant information on our behalf. Access should be limited to what is needed for the service.

We may disclose information when required by applicable law or reasonably necessary to protect lawful rights, investigate misuse, or respond to a lawful request.

Shenzhen Summer Graffiti Technology Co., Ltd. is based in China. Information you send us may therefore be handled in China, and a service provider may operate in another country. Where applicable law requires safeguards for international transfers, those requirements must be addressed for the relevant service.

5. Website technology, cookies, and future services

Website infrastructure may process technical information necessary to deliver and protect the website, such as request details, IP addresses, and browser information. Inquiry navigation uses browser session storage to carry the source page and selected product context to the Contact form. This is not an analytics profile.

When you submit a Contact or Product Quote form, we process the information you provide. This includes Name, Business Email, and Phone / WhatsApp, and may include Country / Region, products of interest, estimated quantity, OEM / packaging requirements, and Message or other requirements you voluntarily submit. We use Resend as our transactional email service through a server-side API to send your inquiry to ArchAlignPro at sales@archalignpro.com and send a submission confirmation to your Business Email. Confirmation emails use sales@archalignpro.com as the Reply-To address, so your reply goes to our team. Confirmation emails do not repeat your phone number, message, or OEM / packaging requirements. The Resend API Key is read only on the server and is not exposed to the client.

Google Analytics 4 (GA4), managed through Google Tag Manager (GTM), is used to understand website visits and inquiry-related interactions only after you consent to analytics.

We use Basic Consent. On your first visit, a Cookie Banner lets you choose Accept All or Reject Non-Essential. GTM and GA4 load only after you select Accept All. If you select Reject Non-Essential, GTM and GA4 do not load and no Analytics data is sent. We do not currently use Google Ads.

Your analytics consent choice and the time of that choice are stored in browser local storage for up to 180 days, so your choice continues to apply after you refresh the page. You can change or withdraw your choice at any time using Cookie Settings in the Footer. If you change from Accept All to Reject Non-Essential, the website clears the GA4 cookies named _ga and _ga_* and refreshes the page so GTM and GA4 no longer load. Withdrawal does not undo Analytics data already sent before you withdrew consent. Contact forms, quotation inquiries, and WhatsApp remain available regardless of your choice.

If we change our email service providers or how inquiry information is processed, enable Google Ads, additional cookies or tracking technologies, or online purchasing features, or change how analytics is used, we will update this policy to explain the relevant information, purposes, providers, retention, and choices. Any consent required by applicable law will be addressed before the relevant processing begins.

6. Information security

We take reasonable technical and organizational precautions intended to protect personal information against unauthorized access, loss, alteration, or disclosure. No internet transmission or storage system can be guaranteed completely secure.

7. Retention

We retain inquiry information only for as long as reasonably needed to respond to the request, maintain relevant business correspondence, manage any separately agreed business relationship, and meet applicable legal or recordkeeping requirements. Information that is no longer needed should be deleted or anonymized.

8. Your requests and rights

You may contact sales@archalignpro.com to request access to, correction of, or deletion of your personal information. Depending on applicable law, you may also have rights to restrict processing, object to processing, request portability, withdraw consent where processing relies on it, or complain to a relevant data protection authority.

We may reasonably verify your identity before responding. Requests are handled subject to applicable law, including any lawful recordkeeping requirements. Please identify the information or correspondence concerned without sending unnecessary sensitive information.

9. Third-party links and embedded content

Links to WhatsApp, Google Maps, or other third-party websites lead to services outside our control. The Contact page also contains an embedded Google map. Interacting with or loading third-party content may involve information handling under the provider's own privacy policy, including technical request data or cookies.

Please review the policies of those providers. This policy does not govern their independent services.

10. Policy updates

We may update this policy when our website, services, or applicable requirements change. The updated version will be posted on this page with a revised date. Where required, we will provide additional notice or request consent for material changes.

11. Contact us

Shenzhen Summer Graffiti Technology Co., Ltd.
Website brand: ArchAlignPro
Address: Room 205, Chuangzhi Space, Longhua District, Shenzhen City, Guangdong Province, China

Email: sales@archalignpro.com. For a privacy request, please identify it as such in your message, or email this address directly.

See also our Terms of Service.